An Analysis of Factors Affecting Brand Loyalty to E-Commerce Users Mediated by Brand Trust

Kartika Wulandari Siamanjuntak; Fendy Cuandra

doi:10.30984/kijms.v4i1.590

Kartika Wulandari Siamanjuntak Batam International University
Fendy Cuandra Batam International University

DOI: https://doi.org/10.30984/kijms.v4i1.590

Keywords: E-Commerce, Brand Loyalty, Brand Trust, Brand Awareness, Brand Positioning

Abstract

This study aimed to analyze the factors that influence brand loyalty, and the role of brand trust as an intervening variable in E-Commerce users. Two hundred and fifty (250) respondents participated in the sample data collection. The results of this study found that brand trust and brand image did not affect brand trust. Brand positioning, customer satisfaction, and brand awareness had a significant effect on brand trust. And, brand trust had a significant effect on brand loyalty.